Steps in Go Improve’s approach to process optimisation

Go Improve works by instigating a holistic, systematic, step-by-step process of measuring performance, reviewing strategies and outcomes, analysing data and putting in place steps to improve ongoing results. Although every organisation will have its own specific and unique needs, here are the steps Go Improve might typically take through the consulting process.

1: Business goals
Understanding business goals and products/services delivered

2: Process-mapping current state
Map out high level processes across departments. Identify systems used and how data is managed within. Map people’s roles and responsibilities against processes and systems.

3: Problem identification
Obtain management and staff input on challenges experienced and how those circumstances are navigated. Identify people, process and/or system bottlenecks and areas of improvement.

4: Benchmarking against industry standards
Assess how current processes compare to best practices in the industry to identify areas where the business may be lagging behind or opportunities to leapfrog competitors.

5: Technology integration and future scalability
Consider how new technologies can be integrated with existing systems and ensure that the new processes are scalable for future growth and are embedding compliance procedures within.

6: New process design
Map out new processes, with systems optimised or added that are fit for purpose, including people’s roles and responsibilities.

7: Risk assessment
Evaluate potential risks associated with changing processes, including impacts on stakeholders, and develop mitigation strategies.

8: Cost-benefit analysis
Provide cost-benefit analysis to prioritise which changes to implement first based on return on investment.

9: Performance metrics and KPIs
Define clear performance metrics and KPIs to measure the effectiveness of the new processes, including both short and long-term indicators.

10: Change management strategy
Develop a comprehensive change management strategy to manage employee resistance and to communicate the changes effectively.

11: Training and skills development
Plan for any necessary training or skills development for employees to adapt to new processes and technologies.

12: Deployment
Arrange for implementation of new systems and processes in a way to minimise business disruption and maximise staff adaptation.

13: Post-implementation review
Conduct a review after implementation to assess whether the process changes have achieved their intended objectives and to learn lessons for future projects.